CNI Fall Membership Meeting 2014,
Washington, DC—Notes and Musings
Clifford Lynch says that digital scholarship centers seem to
be on the minds of many CNI members. They will likely hold a pre CNI spring
membership meeting session for those libraries who are investigating the
development of these centers.
Clifford Lynch says his next big question is how to get a
handle on how we are providing access to and archiving cultural heritage.He claims this is a very big issue and area
Lynch recommended that everyone should read OCLC’s “Evolving
Scholarly Record” report.
Ex Libris (Christine Stohn) said they will have automated
holdings updates in 2015.
Marshall Breeding:Libraries and vendors need to collaborate to shift everything to
comprehensive secure page delivery.There needs to be a defined audit methodology for assessing the privacy
and security of library technical infrastructure.
Eric Hellman (Gluejar): Remove tracking systems from library
websites. NYPL was able to do that after a visit from Eric Hellman to their
library. With current tracking systems, it can be determined the books our
students and faculty are reading, their friends, geodata, websites visited,
purchased data –from advertiser networks who are picking up books that students
have searched and/or checked out from our library catalogs. One easy fix:change your library catalogs to https.Install “ghostery” to see what information is
Northwestern University (Geoffrey Swindells):He is their new User Experience Department
Head.The department is made up of the
following units:Assessment, Outreach
and Learning Services, Undergraduate Services and User spaces, Web and Mobile
Ohio State University (Beth Warner): She is their AD for
Information Technology. Their IT division has been restructured. It
contains:Infrastructure (7 staff),
Applications Development and Support (8 staff), Digital Initiatives (1
staff).They moved servers and storage
from central IT back to the library. They wrote “Guiding Principles” and
“Digital Preservation Policy Framework” documents.
Wake Forest University (Chelcie Rowell): She is their
Digital Initiatives Librarian. They have created three tiers of service for
faculty digital project proposals:Provision-Customization-Creation.
Berkeley, Bancroft Library (Mary Elings): She is their Head
of Digital Collections.They did a
Hackathon –humanities focus, included students, explore APIs to expose digital
archives, develop new infrastructure for digital archives site, selected on
collection for the Hackathon, included mentors and coding support, prizes were
awarded, offered work spaces in the library, students did final presentations.
University of Iowa (Tom Keegan): He is their Head of Digital
Research and Publishing.He developed
“IDEAL”. Iowa Digital Engagement and Learning. One project used WWII letters –
worked with students – their project was to transcribe the content.
November 13-14, 2014, I attended the Access Services Conference:
Unlocking the 21st Century Library at the Georgia Tech Hotel and
Conference Center in Atlanta.This annual
conference is organized by staff from libraries in Georgia. The attendees are
mainly Access Services staff from academic libraries in the US with a
spattering of public and international attendees.
Trevor A. Dawes, 2013-14 President of ACRL, was the key note
speaker and addressed the future of Access Services.With trends shifting more and more towards
electronic products and library as place, he advocated rethinking the roles of
librarians and used the University
of Kansas Libraries User-Focused Organization Structure and the 2CUL partnership between Columbia and Cornell
as examples of structures providing new roles for librarians. Skills he
discussed as being needed for future success in the profession include project
management, assessment, communication and marketing, instructional design,
digital information management, data analytics and visualization, and
I attended sessions on participatory management, customer
service, emergency preparedness, staff orientation, open educational resources,
marketing library services, developing a space plan, floating collections, and
patron driven access services.Ideas gained
from these sessions to consider here include:
Keeping lists of everything to which we say no
and using them to reconsider services and policies.
Circulating patron comfort items things like
umbrellas and blankets.
Giving out earplugs to use while studying.
Providing document delivery for undergraduates.
Having a "print for free" day each semester.
Having bullhorns available to use
in emergency situations and power outage.
When planning department
orientations, ask the audience to describe what the department providing the
orientation does, how they have interacted with the department in the past, and
what questions they have. Then ask the staff in the department providing the
orientation to explain the department as if they were explaining it to their
mothers, to explain how the department interacts with other departments, and to
discuss what the department staff wishes people outside of the department knew
Expanding library staff orientation
to areas outside of the library…to the TRC, MRC, and EUC for example.
Providing technology equipment
petting zoos for library staff and student employees.
Providing “table share” signs that
patrons can use to designate whether they are open to sharing tables with
Having a space usage agreement
form for outside groups wanting to use library space for promotions or
events.The form should outline policies
and serve as an empowerment tool for staff in explaining why certain spaces are
not appropriate for some activities.
The session I attended on patron
driven access services was provided by staff at the University of Michigan
library where napping
stations were provided during exams recently.The library will not be offering them again
as it turns out that the building is not designated for sleeping according to
the campus fire and safety inspector. Instead the stations will be offered in a
properly designated building, and the library is considering a relaxation zone where
students can kick back and play with no studying allowed.