Tuesday, November 17, 2009

SD Institute webinar on demonstrating value

Thanks to Terry for forwarding notice of this afternoon's webinar We can count 'em...But do they count?

Ulla de Stricker discussed traditional library methods for demonstrating value (how much/how often we provide help/materials) versus making a business case for the library (why do we make these provisions/what impact do they have).

Some of the more interesting slides were text-heavy, but here were a few points that I liked...

Don't just report metrics, tell a story. Investigate the context of information needs
  • What is the universe of clients and needs?
  • What typical activities are they undertaking?
  • At what points and how often do they experience information needs (this can inform services that we should increase/develop)?
If we count attendees at events, do we segment by demographics and follow up to measure impact? We have lots of recent activity on this front in library instruction assessment :)

If we count reference questions, do we measure size/complexity of question, trace questions to dept, requestor, or even project?

For chat questions, do we follow up to ask why they use this medium and whether there are any difficulties in using this or other library services?

de Stricker emphasized the need to p/r (probe/realign) before undertaking traditional PR (public relations). She also listed steps that should accompany p/r such as investigating the market (context of clients and info needs).

The presenter suggested a number of PR activities. Overall she suggested that we "have the stakeholders/clients tell the story of library value" for us, though this requires that we reach out to get then deliver these stories. One example was a permanent "library value track" on the website/wikiyoutube (I believe that we currently have this in the library newsletter :)

The recording of the presentation and the ppt should be on the SirsiDynix Institute website in a week.

Thanks,
Lea

Monday, November 9, 2009

Upcoming campus presentations/workshops by Library Staff

11/10/09
Getting the Word Out: Alternatives to Traditional Scholarly Article Publication
Today's community-engaged researchers have many options for presenting their work to the global community. Tim Bucknall will discuss subject repositories, institutional repositories, Google Scholar, local journal hosting, and other nontraditional ways to present research to a global audience. Sponsored by the Office of Leadership and Service Learning... a brown bag lunch series - bring your lunch, drinks and desert will be provided.
Presenter: Tim Bucknall, Assistant Dean of Electronic Resources and Information Technology, Jackson Library
When: Nov. 10, 12–1 p.m.
Where: Faculty Center
RSVP: alkeith@uncg.edu

11/16/09
Introduction to Creative Commons
The goal of this workshop is to introduce the concept of creative commons, how it relates to copyright, how to use a cc license, and how to find creative commons materials. Creative Commons licenses allow you to use and share materials such as music, pictures, videos, and other examples like the library's info literacy game and FIRST research tutorial. You can check it out on your own here or stop by the workshop and find out more!
Presenters: Lynda Kellam and Beth Filar Williams
When: Nov 16, 3-4pm
Where: CITI Lab/Jackson Library
REGISTER

11/19/09
Educating Yourself in Basic Herbalism: Be Your Own Medicine Man/Woman!

Jackson Library staff member, Stacey Krim, has been using and producing herbal remedies as her primary form of healthcare for about 15 years. With increased health care costs and a growing emphasis on preventative medicine, many consumers are turning to herbal remedies and dietary supplements to meet their health and nutrition needs. Stacey will discuss herbalism basics, varieties of information sources available, and how to educate yourself on finding good information, making intelligent choices when selecting herbal preparations, and using them safely. Sponsored by Staff Senate: Professional and Personal Development Committee
Drinks and Dessert Provided Seating Limited Reservations Required
Presenter: Stacey Krim
Where: Bryan School of Business, Room 416
When: Thursday, November 19, 2009
Time: 12:00 to 12:50 p.m.
REGISTER

Monday, October 19, 2009

Southwest Days Conference in Colorado


I recently attended the Southwest Days in Durango, CO on Oct 8-9. Being a place I use to live and a workshop I use to help organize, I was thrilled to be back and enjoyed presenting both days of the conference on Creating a Green Environment @ your library. We had some great discussions as a group and found some new tips and ideas (such as libraries lending Kill-a-watt devices to patrons) all within the gorgeous new LEED certified gold, Durango Public Library.

I attended a few other sessions as well. Norice Lee - Head of Access Services @ NMSU Libraries - presented on library leadership, based on Daniel Goleman's Emotional Intelligence ideas. She offered ideas on how to be a highly succeessful organization - some non librarian-y ideas worth considering. Norice also mentioned a book worth reading called Change Your Questions, Change Your Life by Marilee Adams of Brookings Institute.

Going Social and Two Point Woah sessions with Michael Cox (Youth Services Librarian at pueblo city-county library) and Victoria Peterson (Technology Manager at Mancos Public Library) used the cool prezi presentation software to offer a jumping off place for the group to talk about any of the many subtopics such as Twitter, facebook, friendfeed or any other free online tools. As a group we jumped around to various tools, websites and apps, offering suggestions to each other and sharing since there are always new tools to explore. I discovered zamzar for free online file converting, National Geographic's Wildlife filmmaker/video mashup and animoto - a way to make quick, cool videos w/ music from your images. Irma Minerva also made an appearance as her facebook page was shown as a great example of a library (not a building or librarian) on facebook reaching users in a fun way.

Future of Libraries session was facilitated by Sharon Morris, Library Development Director of the Colorado State Library. Sharon led a wonderful group discussion first asking us what we loved about our job and then what we wondered about the future of libraries. Being a group of school, public and academic libraries, comments ranged but the overall realization was that librarians and libraries provide lots of benefits to users from teaching information literacy skills to providing unique gathering spaces in our buildings or online. One of the big issues is that we don't promote what we do or could do for people (for free!) well enough so people are not aware of the benefits of their libraries. We also need to be willing to shift, change and rethink what libraries are in order to stay relevant in the future. In thinking about the future of libraries, we determined a few ways we can strive to become more relevant to our communities:
  • We are the aggregators and creators of information; lets create ways to make it easier for our users to find what they need and start digitizing more unique resources we own.
  • Schools may be about teaching but libraries are about listening and self directed learning. Lets build our collections and create spaces that engage our community with ideas and stories.
  • We are the leaders in our communities; lets model behavior and ideas to guide us into the future.
  • Advocacy! we may think we are relevant and important but are we telling - and showing - this to our patrons ... or our non patrons?
  • Take time to look at your future: analyze stats, assess your needs (such as what are you demographics?); research changes over time, patterns and/or cycles; and most importantly stayed tuned in to new disruptive or revolutionary technologies to determine where the world might be headed and how libraries can play an important role.

Tuesday, September 29, 2009

Library's Instructional Tech Team: annual summary of activities

The library's instructional tech team was created in summer 2008. The initial meeting involved a number of library staff working in areas of technology and instruction, in which we defined instructional technology, generated goals for the team, listed current projects, brainstormed various ideas, and created high/low matrix to prioritize all these possibilities. After this meeting the team consisting of Beth Filar Williams, Lynda Kellam, Amy Harris and Hannah Winkler, began meeting every other month and have accomplished a number of items - with help of others - over the past year:
  • Created and maintaining a weekly podcast blog of events, news, interviews - and now including videos created by BFW's LIS practicum student over the summer - relating to UNCG library called Irma Minerva's Audio Magazine. So far we have created 31 podcasts (or blog posts).
  • Shift Jackson Leaks from PDF newsletter format to blog format with 51 posts as of today.
  • Started the UNCG library's Professional Dev blog with 50 posts as of today.
  • Training and assisting librarians w/ Blackboard portal push of resources.
  • Netopschool software now installed in citi lab (thanks ERIT!) and has been used by several librarians for workshop/classes.
  • Clickers have been borrowed from TLC and used now in several classes and presentations
  • Worked with Terry & BethB to make sure the AskUs! icon, link and/or widget is embedded/available from a failed search in our catalog and in some of the major databases.
  • Created a blog for the instructional tech team to post links, ideas and cool tools.
  • Pre and post tests in Blackboard have been tested and now promoted with other librarians.
  • Tutorials: tested numerous tutorial software packages, and finally due to budget cuts, decided on using the free Jing software. Created over 20 new tutorials - mainly Flash screencast type with audio. Created a best practices guide for using Jing to create library tutorials. Also created a tutorial web page to better organize and make accessible these library tutorials. Tutorials are being disseminated through course guides and blogs as well.
  • Created a library Slideshare account to post presentation slides in blogs. (see Lynda for more info)
  • Facebook and twitter are now being used actively by the team to promote and inform others about library resources, services, and events.
  • Before budget freeze in spring, the team researched and purchased a video camera, tripod and wireless mic, for video tutorials & video podcasts.
  • Creating video introductions for librarian liaisons to use throughout the website/Blackboard. (Example on Steve's Econ Page)
  • Met with WFU and NCSU libraries for a multi-library instructional technology sharing day, which will be repeated each semester.
  • Assisted (Danny & Richard) with content for the creation of an assignment calculator which will assist students in planning their research papers, which is now available (eventually will also be available in blackboard)
  • Taught a few library instructional tech workshops such as on Zotero (w/ Lea!) and Intro to Creative Commons.
  • Created form & guide for planning an online class using Elluminate software. Taught one online class (BFW & MaryK), and are now promoting this service with all disciplines. The library now has its own "room" w/ Elluminate to teaching online workshops not connected to a specific course. (see BFW for details)

Tuesday, September 15, 2009

Lilly Conference 2010

The 2010 Lilly Conference will be February 5-7, 2010 with the theme "Evidence-based learning and teaching." It will be held at the Joseph S. Koury Convention Center in Greensboro. The call for proposals is out now, due by Nov 9. There are also mini-grants available through the TLC for UNCG faculty but there may be a limit on how many are awarded this year.

Wednesday, September 2, 2009

Notes from Liaison Brown Bag Meeting

Liaison Brown Bag
Brainstorming about Liaison Qualities

From Stephen Dew:

On August 20, the Library Liaisons gathered in Jackson 574 for a Brown Bag Luncheon to discuss ideas and mutual concerns as the new academic year approached. Steve Cramer facilitated the discussion, and the brainstorming session resulted in the following list of qualities that are desired for liaisons, as well as the additional lists of actions that would support four of the desired qualities.

Q: What qualities would faculty like in their liaisons?

A: The liaison should be…
  1. Proactive
  2. Able to listen
  3. Flexible
  4. Informed about the department
  5. Responds to questions promptly
  6. Involved with teaching
  7. Informed about the discipline
  8. Open to change
  9. Communicates new trends in libraries
  10. Not annoying
  11. Available but not pushy
  12. Informative

Q: What can a liaison do to exhibit each quality?

We discussed the following four qualities:

Staying informed about the discipline:
  • Get a degree in that field
  • Read professional listservs and blogs; read library specialty listservs
  • Peruse the core journals
  • Work with student groups
  • Learn what the PhD students are working on – they are often more cutting edge than the faculty
  • Read the syllabi, especially for seminar classes
  • Ask
  • Join the academic (not librarian) professional association

Informed about the department
  • Go to faculty meetings
  • Review curriculum changes we learn about through Undergraduate Curriculum Committee
  • Keep up with Information Literacy mandates and plans, and info lit ideas
  • Use the Statement of Needs forms
  • Stay in touch regularly
  • Read their publications/listen to their performances: These are often posted on the departmental web site and NCDOCKS
  • C.V.’s posted online; Research projects (don’t always become peer-reviewed articles); Web of Science
  • Research assignments: Ask about; Talk to T.A.’s about; Get added to Blackboard; Bulletin; Look for syllabi posted online

Being available but not pushy
  • Have office hours
  • Reminders of your availability
  • Leave things in the student lounge / utilize those spaces
  • Attend receptions, events, special lectures – be seen, especially outside of normal business hours
  • Cold calls to teachers
  • Short visits
  • Use the Blackboard library interface; use liaison chat widgets

Don’t be annoying:
  • Limit your communication to important things
  • Don’t go to all events
  • Ask how you should communicate
  • AA = Avoid Acronyms
  • Stress positivity (remain realistic)
  • Remain user-centered, not library-centered

Monday, August 3, 2009

ETD 2009 -- Bridging the Knowledge Divide


ETD 2009: Bridging the Knowledge Divide, the international conference on electronic theses and dissertations organized by the Networked Digital Library of Theses and Dissertations (NDLTD), was held June 10-13. Hosted by the University of Pittsburgh,
the symposium was cosponsored by West Virginia University (WVU). Other sponsors included ProQuest/UMI, Open Thesis, and EBSCO. Right: photo of downtown Pittsburgh.

Travel fund freeze or no, I attended because I had a poster to present. Along with the inherent exposure and networking opportunities, I gleaned plenty of information on current developments in the field. A few highlights:

Keynote speaker Stevan Harnad (Universite du Quebec a Montreal, University of Southampton (UK)) was introduced as the "leader and theoretician of the green open access movement." As Harnad, a cognitive scientist, explains on his blog, open access (OA) is the free, immediate, and permanent full-text access to scholarly articles. Green OA is the self-archiving of all published journal articles, as opposed to Gold OA in which articles are published in only OA journals. I didn't realize that authors pay a fee to publish in a Gold OA journal (with Springer, for example, $3000 per article.) Southampton was the first university in the world to mandate open-access publishing for faculty in 2005; Harvard, in 2008, was the first US institution to do so. Freely available research has been shown to have a 25-250% greater impact across all disciplines. For students, open access (as in our IR NC DOCKS) can similarly increase the impact of an ETD, and early downloads of a paper correlate with its higher citations later.

Harnad recommends immediate deposit for even embargoed ETDs but with only the title and abstract displayed, along with a button to "request a copy" once the embargo has expired. Theses for creative writing are frequently embargoed because writers fear their work won't be picked up by a publisher if it has appeared online. One speaker's solution: allow the creative work itself to stay hidden, but require a thesis containing an academic analysis of that work to be made accessible.

The retroactive digitization and posting of older theses and dissertations is a growing trend, but must you obtain author permissions first? UNCG's lawyers advised us to do so, but several speakers' institutions do not -- they take down any whose authors object, which happens rarely.

We enjoyed welcoming speeches from conference co-chairs Rush Miller, Hillman University Librarian for the University of Pittsburgh; John Hagen, ETD Program Coordinator at West Virginia University; and Ed Fox, Director of the Networked Digital Library of Theses and Dissertations (NDLTD). In addition to organizing the symposium, Hagan has created a thorough blog. All conference papers, posters, and presentations can be accessed at the conference web site. There are also NDLTD groups on Facebook, Flickr, and of course Twitter.

Each day included a choice of three breakout sessions in addition to the plenary sessions. Wednesday I chose "Practical Solutions for Workflows, Training and Systems," in which "ETDs, IRs, and open access" discussed a survey of ETD practices at small to medium sized institutions in the US and UK. Done two years ago, it found that the UK was way behind in moving to ETDs; many of its institutions have made the switch since then. A major factor: "outspoken academic departments" demanding greater accessibility of ETDs. Only half of US respondents had an institutional repository for ETDs; many of those used DSpace or Virginia Tech's open-source system. Also interesting: 25% of US institutions in the survey include bachelor's theses (we do not) while none do in the UK. Only half put ETD catalog records in their OPAC (we do) and those that do, say their IR and OPAC records are "equally detailed." Other topics: the creation of ETD training tools for students, cataloging and metadata migration, and ExLibris's Digitool.

The first two days included an hour-long poster session. I enjoyed the opportunity to discuss my poster, "Current ETD practices and workflows in North Carolina," distribute handouts to all who would take them, and peruse the other posters.

Like any good conference, ETD 2009 included great meals and celebrations. The first evening featured a welcome reception with hors d'oeuvre and drinks, live music, and speeches in the incredible Cathedral of Learning. (It has 2,529 windows!) We heard from Rush Miller and James Maher, University Librarian and Provost at U. Pittsburgh, and Frances O'Brien and E. Jane Martin, Dean of Libraries and Provost at West Virginia University.

The next day's program was packed with more fascinating presentations and panels on topics such as new trends in scholarly communication and repository building, inter-departmental collaboration, and the future of open access. After a "networking lunch" in the Pittsburgh Athletic Association, we had two plenary panel sessions. Highlights:

The NDLTD Union Catalog is a collection of metadata for over 600,000 ETDs from universities around the world. It also does "focused crawling" of selected university repositories (like ours), and has developed a categorization system inspired by Library of Congress classifications and Wikipedia, to "organize the ETDs semantically."

ProQuest reported on their recent, "first large-scale survey of dissertation information-seeking behavior." Survey says -- almost half of users searching their database are working on their doctoral or master's degree, meaning that a majority are not studying for an advanced degree. Academic library websites are an "extremely important" influence in accessing the database; and the disciplines most often associated with these searches are the social sciences, business, and education.

The explication of the "Semantic Electronic Scientific Thesis" was simultaneously fascinating and baffling to my word-oriented brain between a "journal-eating robot that extracts semantic chemistry" and the technical arguments in favor of replacing the PDF with Scholarly HTML.

Thursday night's dinner at the Carnegie Music Hall was delightful. The incredibly ornate and beautiful Foyer (Photo, right) was the setting for the annual awards ceremony with live music provided by WVU's Samba Nova Quartet, featuring conference organizer John Hagan and speaker Dr. Daniel Ferreras.

Friday's program included more on global outreach, regional approaches, and open access, another networking lunch, and discussions of lessons learned. Disappointingly, I had to leave before the Gateway Clipper River Boat Cruise dinner banquet -- and the next day's optional tour of Frank Lloyd Wright's Fallingwater -- as I was staying over only two nights to minimize expenses.

I was not disappointed, however, to leave the dorm where I had spent those nights ... Panther Hall (photo, right) offers "amazing views" of Pittsburgh and the surrounding campus, thanks to its location atop a steep climb of maybe 200 steps. The first night, I made the climb fully laden with suitcase and bags, via the hairpin-curving streets; after that I used the stairs, never yielding to the temptation of the convenient shuttle bus. The dorm itself was a bargain and a great place to stay -- except that it was nearly empty. The eerie, deserted atmosphere was exaggerated by an invisible suite-mate, sheets with no blankets, the awkward height of my upper-bunk bed on the floor, and a malfunctioning window that couldn't seal out the noise of all-night construction and some very loud birds. (I knew someone was sharing my suite -- I heard her in the shower and saw the necklace she left briefly in the bathroom. I looked for that necklace on conference attenders all the next day, but our paths never crossed!)

Aside from the climbing and creepiness, attending the ETD 2009 conference was personally and professionally a wonderful and worthwhile excursion!