UNCG Libraries hosted for NCLA, the ACRL webinar Stealth Librarianship:Creating Meaningful Connections Through User Experience,Outreach & Liaising on April 23, 2013. There were about 20 people in attendance mainly from UNCG libraries. The session was divided into three areas. Part 1: UX for Stealth Librarian Outreach - Learn to create a practical strategy in order to consciously shape and deliver positive user experience with the library staff in person and online by presenter Bohyun Kim [Digital Access Librarian Florida International University Medical Library / @bohyunkim] Bohyun offered a useful UX Environmental Scan worksheet to ponder unsuccessful touchpoints, pain points and how to deal with these problem areas; as well as successful touchpoints including inspirations and how to generate delight. Part 2: Liaising - Analyze nontraditional opportunities for engagement in order to prioritize and maximize the impact of time allotted to nontraditional engagement by presenter Kiyomi Deards [Liaison Librarian,University of Nebraska-Lincoln / @kiyomiD] Kiyomi discussed non traditional touchpoints, going where the users are for more informal relationship building such as Attend Guest Lectures,Help Recruit Students, Play a Sport, Participate in Campus Forums, Volunteer. She advised us to “Be genuine! Its all about building relationships, not selling things.” Part 3. Outreach - List specific outreach activities which will engage users in order to build positive relationships between the library and its users by presenter Erin Dorney [Outreach Librarian Millersville University McNairy Library @edorney] Erin probed us on how projects are created in the library - through what we librarians think users will want or user initiated. She covered outreach for Relationship Building and supporting student-initiated projects as well as inreach - since everyone in your organization represents the library!
- View Tweets here
- View Slides here.
- Presenters encourage you to share ideas here.
- Presenters notes (on page 62)