The opening keynote from Paul Jarvis Heath was very good and a recording isn't on the website but his slides are on his speakerdeck page. (see Dec 5). He talked about design thinking and how it can be applied to libraries. A few key points:
- People don't always say what they need
- Designers use ethnography
- Suggests "co-design" workshops to get patrons' values and desires
- Take your time designing space and move purposely
- Consider everything as an experiment rather than permanent
- Don't ask if they like x or y but what do they need in useful spaces