Tuesday, May 17, 2011 2:00 PM -3:00 PM EDT
Sometimes the hardest people to deal with are your co-workers, the people with whom you might spend more time than your own family. Unfortunately, familiarity does not always result in good relationships. Misunderstandings can take on lives of their own. Is it possible to repair old conflicts and regain trust and respect? Most of the power lies in the details of your behavior, regardless of who "started" it.
Learn what you can do to change the dynamics of workplace relations with time-tested tactics borrowed from behavioral and cognitive psychology. If you are trying to improve the culture of your workplace, want to get along with co-workers better, want to improve your supervisory methods, or need ideas for a staff meeting discussion on internal customer service, you might find some useful reminders. [Warning: Although this program is about workplace conflict, you might find the same techniques work with family, friends, and neighbors!]
Pat Wagner is a management consultant with over 30 years' experience dealing with workplace conflict issues. She is known for her good-humored and practical programs. She is also the author of "Improving Workplace Relations", a self-paced online course from the University of North Texas Lifelong Education @ Desktop (LE@D
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